Have questions? We have answers. Read on!
Lessons
Q: How do I sign up for lessons?
A: Visit our New Student page or give us a call at (585) 352-8686 and we can help you sign up over the phone.
Q: Is there a registration fee?
A:No.
Q: How much do lessons cost?
A: Please contact us for current lesson fees.
Q: Are you contracted to a certain amount of lessons?
A:No.
Q: How do I pay for lessons?
A: Each month the studio sends a lesson bill to your email. You can pay the bill online or in the studio. If you pay in the studio, we accept cash, check or credit cards. Lesson payments are made at the beginning of each month for the month’s lessons. If you need to cancel a lesson that you have already paid for, you receive a credit for that lesson, and credits roll over month-to-month.
Rentals
Q: Do you sell or rent instruments?
A: Yes. We are an affiliate of Music and Arts, and have instruments available to purchase or rent through them.
Q: What do I do to rent an instrument?
A: Music and Arts provides a QR code that takes you to their website. You follow the prompts, answer the questions and rent the instrument online. You can select to pick the instrument up in the studio, we fill the rental request and contact you to pick the instrument up.
Q: Do you repair instruments?
A:We don’t do repairs on-site, but offer a repair service through our affiliation with Music and Arts. Instruments are sent out for repair, and are typically returned to the studio within 2-3 weeks, depending on the time of year.
Q: My rental instrument needs repairs! What do I do?
A:Bring your instrument into the studio and we will send it out for repairs. You can also bring the instrument to any Music and Arts location or affiliate store for repairs. Music and Arts rental instruments must be repaired at a Music and Arts store or an affiliate; a third party cannot repair them.
Q: Do I receive a loaner instrument while my rental instrument is being repaired?
A: If you purchased LDW (rental insurance) with your rental instrument, yes. Unfortunately, Music and Arts does not give us loaners to give to customers. We will do an exchange at no additional cost to you and you will leave the studio with a new instrument. If you would like a loaner, we will have to order one from Music and Arts for you.
Q: Do you buy back used instruments/music stands?
A:No.
Q: I’m renting an instrument through Dori’s and I have a problem with my bill.
A: We don’t handle billing for Music and Arts rentals. If you have any problems, please call Music and Arts customer service at 1-888-731-5396.
Sales
Q: Do you accept credit cards?
A: Yes, we accept credit cards or cash.
Q: Do you sell gift certificates?
A:Absolutely! Gift certificates may be purchased for any amount in the studio and are valid for six months from the date of purchase.
Q: I need to purchase a book or supply, but I can’t make it to the studio during your hours.
A: Just give us a call and let us know what you want. We can leave any supply at The Unique Shop (next door to the studio), where you can pay for and pick up an item during their business hours (Tuesday-Friday 10-5, Saturdays 10-4). The Unique Shop also sells music books and instrument supplies if you are unable to call us.
Q: The studio doesn’t have a book I need.
A:Just let us know, and we will be happy to order it for you. Special orders require a $10 deposit (will be deducted from price of item at arrival and additional amount refunded if necessary) and generally take 1-2 weeks to arrive.
Q: Can I return a book?
A:Due to copyright laws, we cannot accept returns on printed music. However, we can
exchange lesson books for a different level within two business days from the date of purchase with a receipt.
Q: Can I return instrument supplies such as reeds?
A:Due to health concerns, any instrument supply that has been opened cannot be returned. If a supply is in its original packaging and is unopened, it may be returned within 30 days of the date of purchase with a receipt.
Q: Can I return music gifts?
A:All music gifts not on sale are returnable if the item is in its original packaging (if applicable) and is undamaged with a receipt.
Other
Q: I have a question not addressed here.
A:No problem! Give us a call at (585) 352-8686 and we will answer any questions you have.